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pzUpdateAndDeleteAssignments moves the case status back to new from Resolved-completed

Not that I am aware of since it is a final rule. The patch release with the fix is available though. This will help if the page being found is pyTopCaseWork. If you have other pages created by the...

02/04/2020 - 06:19
Query related to Queue-For-Processing

Are you able to share anything from the logs with the debug logging enabled? If not, then you will probably need to open an SR so an engineer can work with you.

02/03/2020 - 08:50
pzUpdateAndDeleteAssignments moves the case status back to new from Resolved-completed

There was a change made to pzUpdateAndDeleteAssignments in 8.2.3 to check whether the page found is pyTopCaseWork and give preference to pyWorkPage or pyWorkCover.


02/03/2020 - 08:46
Trace a When rule

You would need to trace the process that you expect to cause it to fire. In the Tracer settings, make sure When rules are selected.


01/30/2020 - 14:31
How to create a Data Table in Pega 7.4.0?.

Data Types replaced Data Tables so you were right to go to the Data Types explorer and add a new type.

01/28/2020 - 15:38
Access When rule of a Delegated Data Type

Your issue looks similar to this one reported in 7.4.


01/28/2020 - 08:34
SLA Agent behavior

It should since the stored procedure that picks up the scheduled queue items orders by pyMinimumDateTimeForProcessing.

01/27/2020 - 09:29
SLA Agent behavior

You can trace the ServiceLevelEvents agent to see what it is doing so you can determine if it is processing those items correctly. In 7.1.8, you can use SMA to trace the agent.


01/23/2020 - 07:49
Query related to Queue-For-Processing

I thought you would have seen something show up when tracing the Queue Processor since you mentioned the processed count increased. Have you tried enabling debug logging on the ...

01/21/2020 - 13:47
How to add shortcut for creating a case by using shortcut keys

Using the browser developer tools, do you see the access key specified when inspecting the element? Is the same access key used somewhere else?

01/21/2020 - 10:49