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Ask the Expert - Case Management with Arun Sarada

"Do not lock the parent when the child case is being performed" checked specifies that some other user can work on the parent case when a user is working on the child case. If you...

10/25/2019 - 04:34
Ask the Expert - Case Management with Arun Sarada

There are quite a few capabilities available in Pega  to integrate with the external systems.(...

10/24/2019 - 23:06
Ask the Expert - Case Management with Arun Sarada

This is expected behaviour and the message is due to the fact that , by default, when a child case is opened , the lock is acquired on both parent and child case when default locking is enabled on...

10/24/2019 - 11:29
Ask the Expert - Case Management with Arun Sarada

Assuming you're using OOTB case worker portal . If yes, once you open the child case from the parent case ,  you will be seeing all the open assignments for you in the child case . you'll also...

10/24/2019 - 00:42
Ask the Expert - Case Management with Arun Sarada

Child case can be created through the"Create case" smart shape . As part of  "Create case " smart shape configuration there is a check box "Transfer information to new case" to be selected. This...

10/23/2019 - 00:42
Property for person rejecting/approving/reassigning a case

Could you share the case lifecycle with approval step configuration that you made ?  

08/08/2019 - 04:19
Attachments in correspondence

This to me clearly an issue to be addressed in the Pega platform. Please reach out pega support

08/01/2019 - 01:50
Preparer And Reviewer Data matching approach

Are both preparer and verifier filling the same information in the form or different ? It would be helpful , if you can provide more details and sample usecase ?

07/16/2019 - 09:58
Update Closed cases to have attachments in ECM

I'm wondering , why this is being handled as a post processing action i.e after case is closed , when it is possible to store attachments directly in the ECM store instead of Pega repository ?...

07/16/2019 - 09:33
Adding Attachments to Non-Workobjects and storing it in pc_data_workattach

By creating "issue" as casetype and "issuelist" as child casetype, you must get the attachment support out of the box for both issue and issue list without any specific implementation. 

03/30/2018 - 05:27