Granting privileges by using Access Manager

You can use Access Manager grant privileges to users with different roles to access specific case and data types.

  1. In Dev Studio, click Configure > Org & Security > Access Manager > Privileges.
  2. Select Case Type or Data Type.
  3. In the Role field, select a user role from the list.
  4. In the Case Type or Data Type field (depending on the class type that you chose), select a case or data type from the list.
  5. Click Show inherited privileges.
  6. Click the Add icon.
  7. In the Privilege field, select a privilege from the list.
  8. Specify the allowed access.
    • Full Access
    • No Access
    • Conditional
  9. Click OK.