Communicating with users by using Pulse

You can use Pulse to communicate with other users within a specific context, such as a case or an application. By sharing messages in Pulse, you can collaborate through conversations to resolve cases more quickly.

Before you begin: Set your notification preferences.

Choose a context for your conversation.
Communicate with users.
- Post a message.
- Reply to a message.
Optional: Enhance the format or content of your message.