You can work on assignments and create cases while your device is offline. By enabling
offline support for a case type, you allow case workers to move cases closer to resolution while
your application is disconnected from the network.
Before you begin: Use an optimistic locking strategy for your case type, because
this strategy allows more than one user to work on a case at the same time. For more
information, see
Managing concurrent access to a case.
-
In the navigation panel of Dev Studio, click Case types, and then click the
case type that you want to open.
-
On the
Settings
tab, click
General.
-
Select the
Enable offline
check box to enable offline work on
assignments and cases.
- Optional:
Enable offline packaging optimization during synchronization.
- Optional:
In the
Sync issues work basket
field,
specify where a work item should be routed if a synchronization problem occurs.
-
In the
Additional Cases Data Page
field, select a data page that
contains a list of IDs for cases to be stored for offline use.
The additional cases data page is only used when defining a case type with the offline
capability enabled. The actual cases to be packaged are taken from the
pzInsKey
property on the data page. The data page itself must
already be defined in Case Designer and is only visible when the case has been enabled
as offline.
- Optional:
Disable server side post-processing of a flow action or a question smart shape.
- Optional:
Enable offline case attachment support.
- Optional:
Enable the display of tracks of users assigned to the case on the
Map control:
-
Select Enable geolocation tracking.
-
Select Enable constant tracking.
-
Click
Save.
Result:
At run time, each case that you create or assignment that you complete is saved to a queue
that is synchronized when a network connection is restored. Processing other steps in a
case, such as subprocesses or smart shapes, is not supported in offline mode.