Enabling search engine optimization for a case type
You can enable canonical URL generation for a case type to improve search engine optimization. By generating canonical URLs for a case type, you make all instances of this case type searchable by third-party search engines.
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Enable canonical URL generation for a case type.
- In the Explorer panel, click Case types, and then click the case type that you want to open.
- On the Settings tab, click General.
- In the Search engine optimization section, select the Enable canonical URL for instances of this case type check box.
- Click Save.
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Add an entry for the case type in the URL Mappings rule for your application so that
users can find a case by searching for its canonical URL.
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Generate a valid URL for the case type by configuring options for the pattern.
- On the URL Mappings form, click Save.