You are here: Case management > Modeling a workflow > Creating a flow > Configuring the Decision shape

Configuring the Decision shape

After you add a Decision shape to a flow, you can configure it to branch the flow based on information in a case. By modeling decisions in your application, you can implement dynamic business requirements.

For example, a Credit Application case can assign an approval task to a manager or send a rejection email to a customer, based on the requested credit amount or credit score.

  1. Double-click the Decision shape.

  2. Select an option from the Type list, based on the type of rule that supports the Decision shape.

    Options include: Boolean Expression, Decision Table, Decision Tree, Fork, Map Value, Predictive Model, and Scorecard Model.

  3. Complete the fields in the property panel as described in the tables below.

  4. Click Submit to close the property panel.

  5. Hover on an existing shape in the flow and drag a connector from it to the Decision shape.

  6. Hover on the Decision shape and drag a connector to an existing shape in the flow.

  7. Repeat step 6 for each value that is returned by the Decision shape.

At run time, one outgoing connector in the flow progression is selected. No user interaction or input is required.

Tip: Right-click a Decision shape to view more configuration options.