You can configure the Persist Case shape after you add it to a flow. By customizing the shape, you can update the audit trail of a case when the case becomes a permanent object.
Double-click the Persist Case shape in a flow, or click a step in Case Designer that uses the Persist Case shape.
In the Audit note field, press the Down Arrow key and select the name of a field value that is added to the history, or audit trail, of the case when the Persist Case shape is processed.
Click Submit.