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Adding a work party to a case type

Add a work party to your case type to allow people, businesses, and organizations to participate in case processing. By using work parties, you can inform and involve case stakeholders.

  1. In the explorer panel of Designer Studio, click Cases and then click the name of a case type.

  2. On the Settings tab, click Parties.

  3. Click + Add party.

  4. In the Role field, enter a unique name without spaces or special characters that indicates your work party's relationship to a case.

    Roles are used to index the pyWorkParty page group and are not displayed on user forms.

  5. Select an option from the Type list to control which descendant of the Data-Party class contains information about your work party.

  6. Enter a label in the Description field that is displayed on user forms for a case.

  7. Optional: Press the Down Arrow key in the Data transform field and select the name of a data transform that runs when users add the work party to a case.

  8. Optional: Select the Allow multiple check box to allow more than one instance of your work party to participate in a case.

  9. Optional: Select the Display on creation check box to prompt users to add this work party when a case is created.

  10. Optional: Select the Required check box to indicate that this work party must be present in every new case.

  11. Click OK.

  12. Click Save to add the work party to the pyCaseManagementDefault work parties rule.

At run time, you can send correspondence to a work party after it has been added to a case.

Tip: Expand the Work Parties section of a case to view the currently associated work parties.