Standard Declare Trigger rules |
The system includes a few standard Declare Trigger rules, including these:
Name |
Description |
More |
| Work-.CustomerSatCalculation | Triggers the standard activity Work-.CustomerSatCalculation whenever a work item is saved and the customer satisfaction value (property pyStatusCustomerSat) was changed. | customer satisfaction |
| .pyCaseTypeAggregates | Support computations defined on the Calculations tab of case type rules. | About case type rules |
| Work-.StatusElapsedCalculation | Triggers the standard activity Work-.StatusElapsedCalculation whenever a work item is saved and the work item status (property pyStatusWork) was changed. | work item status |
| Work-.SetUpdateFields | Triggers the standard activity Work-.SetUpdateFields whenever a work item is saved. This activity provides values for the history instance, such as pxUpdateOperator property. | |
| Work-.UpdateAssignmentLabel | Triggers the standard activity Work-.UpdateAssignmentLabel when a work item is saved with a non-blank pyLabel property. The activity copies the new label text into the corresponding property on each assignment involving the work item. |
|
| Work-.UpdateCoveredTasks | Updates the covered work items when the status of the cover changes. | cover |
| Work-.pxTrackStatuses |
Triggers the standard activity Work-.pxTrackStatuses when a work item is saved, and the work item status (property pyStatusWork) or another specified property is changed. The when rule pyTrackStatus , delivered with a value of false, is configurable to track all, or just specified, statuses. The pxTrackStatuses activity updates the pxStatusList pagelist property and determines how much time each work item spent in each status, the operator that started and completed it, and records its next status. Two reports, Average elapsed time per status and Elapsed Status Time Trend, provide status data for work tracking. |