Standard Correspondence Types |
Four standard correspondence type rules are installed with your Pega 7 Platform system.
Type |
Purpose |
| Fax | For outgoing letters to be sent by fax transmission. |
| For outgoing email messages, where the body of the message is stored in an instance of the Data-Corr-Email class and the addresses are stored as instances of the Data-Address-Email class. Outgoing email that is formatted for display on a modern email client program (such as Microsoft Outlook) may contain HTML markup and email attachments copied from work item attachments. Other outgoing email may contain only text. | |
| For outgoing postal letters to be printed. Stores the correspondence body as an instance of the Data-Corr-Letter class, and the address in the Data-Address-Postal class. | |
| PhoneText | For short outgoing text messages to be sent to a beeper (pager) or digital cell phones that support the Short Message Service. These messages are sent as outgoing email to an address associated with a cell phone. They must contain only plain text, no HTML markup. |
Use the Records Explorer to see a complete list of all the correspondence types available to you.