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Strategy components
Selection

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Strategies are balanced to determine the most important issue when interacting with a customer. The first step in applying this pattern is adding prioritization components to filter the possible alternatives (for example, determining the most interesting proposition for a given customer). The second step is to balance company objectives by defining the conditions when one strategy should take precedence over another. This optimization can be accomplished by a champion challenger or a switch component that selects the decision path.

Champion Challenger

Champion Challenger components randomly allocate customers between two or more alternative components, thus allowing for testing the effectiveness of various alternatives. For example, you can specify that 70% of customers are offered product X and 30% are offered product Y.

  • Champion challenger components express component selection through the Champion Challenger tab. Add as many rows as alternative paths for the decision and define the percentage of cases for each decision path. All alternative decision paths need to add up to 100%.
  • Exclusion

    Exclusion components conditionally stop the propagation of results by restricting the selection to results that do not meet the exclusion criteria. These components are typically used to build traditional segmentation trees in strategies. Exclusion components express the selection of results through the Exclusion tab.

    Switch

    Switch components apply conditions to select between components. These components are typically used to select different issues (such as, interest or risk) or they select a component based on customer characteristics or the current situation.

    Switch components express component selection through the Switch tab. Add as many rows as alternative paths for the decision, use the Select drop-down to select the component and enter the expression that defines the selection criteria in the If field. The component selected through the Otherwise drop-down is always selected when conditions are not met.

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