Related information
You can import case types from a built-on application to your current application. Reusing case types saves time and reduces complexity.
On the Class form for your current work pool, in the Parent class (Directed) field, enter the work pool of your built-on application.
This step is necessary if this is the first time that you are importing a case type.
Open the Case Type Explorer.
From the top-level menu, select Import case types.
Review the list of top-level case types that will be added to your application.
Case types with the same name as an existing case type in your application do not appear in this list.
Optional: Clear the check box next to a case type to exclude it from the import process.
Click Submit.
After you import a case type, the Case Type Explorer automatically refreshes to include the case type and any associated, child case types. Supporting rules, such as the starting flow for a case type, continue to reside in the built-on application. You can leave them there or create specialized versions in your current application.