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Specializing a case type

Specialize a case type to support variations in the way that cases are processed in your application. Each version that you create is uniquely identified by a circumstance.

  1. Open a case type in Case Designer.

  2. Click Specialization.

  3. Press the Down Arrow key in the autocomplete field and select the name of a single-value property.

    Note: Case types support specialization by a single-value property. The property that you specify is used for this version and all future, specialized versions that you create. This means that the autocomplete field is hidden the next time that you follow this procedure.

  4. Click + Add specialization.

  5. Define a property value for the circumstance using one of the following fields:

  6. Click Save.

The values that you provide are used to create a specialized version of the base case type. To view your specialized case types in the Case Type Explorer, expand the name of a base case type.

Tip: Specialized versions are not automatically added to the parent case types of your base case type. Open the Case Type form for each parent case type to add your specialized version as a child.

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