Tickets
Completing the Create, Save As or Specialization form

Records can be created in various ways. You can add a new record to your application or copy an existing one. You can specialize existing rules by creating a copy in a specific ruleset, against a different class or (in some cases) with a set of circumstance definitions. You may copy data instances but they do not support specialization as they are not versioned.

Based on your use case, the Create, Save As or Specialization form is used to create the record. The number of fields and available options vary by record type. Start by familiarizing yourself with the generic layout of these forms and their common fields:

• Completing the Create form
• Completing the Save As form
• Completing the Specialization form

This help topic identifies the key parts and options that are applicable to the record type you are creating.

Create a ticket rule by selecting Ticket from the Process category.

Key parts:

A ticket rule has two key parts:

Rule resolution

When searching for rules of this type, the system:

• Filters candidate rules based on a requestor's ruleset list of rulesets and versions
• Searches through ancestor classes in the class hierarchy for candidates when no matching rule is found in the starting class.

Time-qualified and circumstance-qualified rule resolution features are not available for this rule type.

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