A work item is the primary unit of work completion in an application, and the primary collection of data that a flow operates on. In case management applications, these items are called cases.
Workers using an application create, update, and eventually resolve and close work items.
Every work item has a unique ID (property pyID), an urgency value, and a status (property pyStatusWork).
In some organizations, a work item is known as a work object.
In specific application settings, work items may have a traditional name derived from a pre-automation era. For example, work items in a help desk or service desk system are often called trouble tickets.
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