High-volume automated processes often reject or fail to complete a portion of the transactions sent to them. Often a staff member with special skills and knowledge investigates, analyzes, and remedies the exceptions. The speed, accuracy, and thoroughness of their work may have legal, financial, compliance, and customer-relationship implications for the organization.
PRPC supports exceptions management applications and the staff that processes exceptions, by ensuring compliance with business policies, supporting access to external systems, and giving visibility to work in process.
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