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Understanding Decision Management

Decision Management functionality provides sophisticated mechanisms to create applications that determine which processes to run, and which products to offer to customers through the Next Best Action principle. This principle increases customer loyalty by addressing multiple issues in the decision making process. Decision Management functionality includes:

Decision Management functionality is delivered through the combination of Decision Management rules sets and the Decision Management service layer for adaptive decisioning and business monitoring.

PRPC includes a sample application (DMSample) that illustrates typical use cases of Decision Management functionality without Adaptive Decision Manager and Visual Business Director. You have two ways to access this application:

Landing Pages

Access Decision Management landing pages through the Decisioning entry in the Designer Studio menu. The menu is structured by category:

Rule Types

Decision Management supplies the following rule types:

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