Pega Marketplace
SmartCOMM for Pega
Achieve streamlined document generation, personalized customer engagement, and accelerated business growth through the integration of Smart Communications and Pegasystems.
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Overview
SmartCOMM for Pega connects Smart Communications’ top ranked customer communications management solution, SmartCOMM seamlessly into Pega Platform and Pega applications such as Customer Decision Hub™ and Customer Service™, helping in the creation of all communication types - including interactive capabilities - directly within Pega applications. Customer service agents and business users can efficiently personalize every engagement with the customer to deliver an optimal customer experience at scale – regardless of the channel.
Together Smart Communications and Pegasystems provide a streamlined document generation and personalized customer engagement solution that can be deployed quickly for today’s immediate customer experience needs with the support of an intelligent platform to ensure future business success.
Key Features
- Can handle interactive (personalized), high-volume batch as well as on-demand communications
- Can manage core system driven data inputs AND inputs from other systems (CRM, CDP, ECM, ERP etc..)
- Can handle complex content elements including videos, complex tables that flow over pages, interactive charts and graphs, images
- Able to produce output in any number of channels – from physical to digital and even handle delivery and failover
- Offers Smart Templates to manage for this complexity – single template dynamically handles multiple languages, brands, privacy disclaimers
- Content is template independent – making updates to shared content (logos, styles, disclaimers, addresses) propagate to all related comms
- Able to handle the strictest of regulatory landscapes with full audit history and security credentials
- Elastic scalability on AWS, instant-on provisioning, peak volume management as a service
Resources
Partner Name
SmartCOMM
Tags
- Pega Products: Pega Customer Decision Hub for Communications Pega Customer Decision Hub for Financial Services Pega Customer Decision Hub Pega Next-Best-Action Advisor Pega Next-Best-Action Advisor for Financial Services Pega Customer Service Pega Customer Service for Communications Pega Customer Engagement for Life Sciences Pega Customer Service for Financial Services Pega Customer Service for Healthcare Pega Customer Service for Insurance Pega Customer Service for Retail Banking Pega Customer Service for Wealth Management and Brokerage Pega Service Case Management for Commercial Banking Pega Service Case Management for Financial Services Pega Service Case Management for Retail Banking Pega Service Case Management for Wealth Management and Brokerage Pega Platform Pega Federated Case Management Pega Claims Automation for Healthcare Pega Claims Repair for Healthcare Pega Claims for Insurance Pega Collections for Consumer Lending Pega Collections for Financial Services Pega Underwriting for Insurance
- Industry: Financial Services Insurance Government Healthcare
- Product Capability: Cloud Services Conversational Channels Case Management User Experience Workflow Automation Reporting Customer Journeys Digital Personalization Engagement Channels
- Pega Version compatibility: 8.8 8.7 8.6
- Geography: Americas, Asia Pacific, EMEA
Offering Type
Component