Digital Service Management System for Pega

The Digital Service Management System offers a complete solution for manufacturers to manage services effectively. It gathers data from machines in registered facilities, analyzing it to suggest maintenance procedures and escalate issues as needed. This proactive approach minimizes machine downtime.

Outcomes include reduced unplanned downtime, faster order processing, and enhanced customer experience through predictive maintenance and a dedicated portal. The system effectively handles parts management in urgent situations and allocates the right agents using adaptive learning. It also ensures timely delivery tracking, adherence to service levels, and offers automated notifications and real-time reporting for total visibility.

• simplified IoT and ERP integrations
• Intelligent task automation
• Better visibility into business operations and KPIs.
• Empowers technicians with better functionalities and optimized schedule
• Preventive maintenance, Remote service
• 20% higher equipment uptime (Tech Support, technician assistance, automation and spare parts escalations)
• Up to 30% improved field technician productivity
• 25-35% lower app development effort
• Better visibility in equipment performance through dashboard / customer portal
• Innovative end to end workflows