AIDAR.SERVICE for Pega

AIDAR.SERVICE is a remote support solution for production and service employees using augmented reality (AR) technology. It allows experts to remotely support less experienced employees with the ongoing execution of critical tasks for the organization. Operators work with AR goggles, while experts use the computer-run AIDAR app to provide real-time advice, instructions, and guidance. With both seeing the same thing simultaneously, they can effectively collaborate on problem-solving without needing expert travel and additional operator training. The solution provides: • Fast and easy task arrangement with PEGA • Quick task completion with minimized downtime and costs • Increased productivity and safety with reduced human errors • Connection with experts from anywhere in the world