Pega GDPR Accelerator
Fast track your compliance with the E.U.'s General Data Protection Regulation (GDPR) using these sample case type configurations.
The GDPR affects any company, anywhere in the world that possesses an E.U. resident's personal data beginning May 25th, 2018. You can be challenged directly by any E.U. resident to hand over -- or even erase -- all the personal data you have, upon request. And with just a month to comply with each request, it is important that every affected business have a deliberate, documented, defensible and deployable process.
To help fast-track your compliance strategy, we have created for you these example GDPR processes that you can use as inspiration for your own interpretation of the GDPR. You may apply these example case types to either Pega Customer Service Case Management, or Pega Platform environments.
*Note that if your current Pega license agreement includes case type, or purpose clause, restrictions the purchase of additional case types may be required for use case of the GDPR. For this reason, contact your Pega account manager to ensure compliance before placing any new case type into production.
Examples of how GDPR requests and cases may be configured including Right to Access, Right to Erasure and more, including supporting database access and automation.