Question

Work Object is not found in work table and history table - How to recover

As per the exception, Differed save was failed at the case creation when it is moving from New Harness to Perform Harness, How to recover that work object?

Currently One of the work object IDs is missing and not found in DB (For example: Case ID Order S-1, S-2, S-3 - so S-2 is not found in the DB due to the failure of the above issue, As per New Harness - No ID is created )

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April 26, 2017 - 2:41pm

Attached the log files outline for the issue. Please let us know for any findings.

April 27, 2017 - 4:09am

Personally, I don’t think the attached log will be sufficient to understand the root cause. Obviously you are not having this issue constantly, was is it just a one shot or are you still having this problem from time to time ?

April 27, 2017 - 10:08am

yes , the issue is not having constantly.