Question

Unable to open skin instance

when trying to open a skin instance,getting a following error.And i tried run thru  Revaildate and Save Option, I am getting Bad status

 
Status fail
Message There has been an issue; please consult your system administrator
Operator ID nagapraveen
Requestor ID H9E29D120E78F4CD248283F626BF86924
Timestamp Wed Dec 28 08:57:04 EST 2016
Engine Version PegaRULES 7.10 ML8 (coreAssemblyCached_718_675)
Caught exception: com.pega.pegarules.data.internal.clipboard.directstream.BadStreamDataException: cannot get string value from non-string property
com.pega.pegarules.data.internal.clipboard.directstream.DirectStream.getPropertyFieldValue_DSCOnly(DirectStream.java:2588)
com.pega.pegarules.data.internal.clipboard.directstream.DirectStream.getStringValue_DSCOnly(DirectStream.java:2509)
com.pega.pegarules.data.internal.clipboard.DirectStreamContainer.getStringValue(DirectStreamContainer.java:238)

com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl.getStringAndChain(ClipboardPageImpl.java:1864)

Which caused: com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError

 

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Comments

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Pega
December 28, 2016 - 11:54am

What is the outcome if you open the skin rule/ run the revalidate and save using Administrator@pega.com user name?

December 28, 2016 - 12:46pm

I need to add a new style sheet in Additional style sheets Row in "IncludedbStyles" of the skin instance.

Pega
December 29, 2016 - 8:37am

Hi NagaPraveen

is it an upgraded environment ? When / how this skin was developed ? 

 

December 29, 2016 - 9:20am
Response to Santanu

Yes.It was upgraded from 6.2 to 7.1.8

Pega
December 30, 2016 - 5:22am
Response to NAGA PRAVEEN

Thank you for your reply. Can you please try opening the skin in your old 6.2 system ( if possible ) and see whetther you are able to open it or not.

If you can see the skin rule, please take a screenshot and share it with us.