Discussion

Testing Feedback

I've tried out Pega Express Pilot and wanted to capture some feedback items:

- Every screen in Express needs to have a Guided Tour. Right now if I launch into Service Request case I have no idea what it does. I should be able to click help and get a description of what the current SR process is, what are the various components I am seeing on the portal mean, etc.

- 'Create Service Request' screen, the auto-complete is not intuitive. I know (being at Pega) that it's an auto-complete, but I've had customers and prospects not understand that the little arrows on the field are meant as autocomplete.

- Attach Image Preview-> Large Preview currently does not honor the aspect ratio and skews the image

- SR Process currently does not have an SLA, so the 'Due in' is blank. It looks incomplete.

- We need a way to 'Undo' or 'Revert' a Form to its base version. I can see a user deleting/adding fields and then realizing it's not what they want or deleting every field. It would be nice to have 'Revert to Original'.

- Once the SR process is complete, there is no 'Close' button or instruction as to what to do next. I think there should be a clear way to get back to the dashboard and close the completed SR.

I'll continue to test and post feedback if this type of commentary is beneficial.

-Alexei

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May 5, 2015 - 12:17pm

Hey Alexei,

This is great feedback. We're working on improving service request in a few minor ways that should simplify the experience. We're also adding more guided tours and enablement features for PegaWORLD timeframe.

I'll have a team look into the attachment preview issue.

A 'reset' option is on the roadmap but not at the top of the priority list at the moment.

Thanks!

Dennis