Question

Server hang Issue, while saving rules

Hi Team,

We are using tomcat server ,which is hosting our application. We are facing server hanging issue when trying to save or saveas or checkin some type of rules like property(with promtlist),decision tree, decision table, HTML rules. Heap size has been increased. But still we are facing server hang issue. And it is taking lot of time to come up. Could any one suggest what to do in such scenarios, Did any one faced such issue?

We have another tomcat server with same configuration where we dont have any issue.

Regards,

SURESH

***Edited by Moderator Marissa to update categories***

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Pega
December 27, 2017 - 9:40am

Hi Suresh,

Thanks for posting on PSC.

Please share the application server logs and PegaRULES log files to analyze. 

 

Pega
December 27, 2017 - 10:57am

generate thread dump just before saving. This will give you better understanding

https://pdn.pega.com/community/product-support/question/video-support-guide-how-analyze-thread-dump

December 28, 2017 - 2:25am
Response to kakul

This video is not opening.

Mod
December 28, 2017 - 2:34am
Response to BH.SURESH
Lochana | Community Moderator | Pegasystems Inc.

December 27, 2017 - 12:20pm

Hi, 

Analyse the alertlogs has any long running queries are present and optimize those queries.

Refer below article as well.

https://pdn.pega.com/community/product-support/question/long-running-queries-causing-system

Thanks,

Deva