Question

re-opening a child case re-opens a parent case

Hi,

the OOTB reopenWorkObject activity will re-open a case and also it will re-open the parent case if it has been resolved.

I am having a scenario like when i re-open a child case the parent case shouldn't be re-opened (in case if it has been resolved).

Is there any OOTB activity to achieve this?

Thanks,

Siva

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September 22, 2017 - 6:30am

Hi Shivaji,

Work-Cover.reopenWorkObject activity is internally calling the Work-reopenWorkObject(which reopens the parent work object) are final rules. So you don't have any other option to ignore the reopen of the parent work object if the child work object is reopened. And i don't find any other API also in order to reopen the child work object alone.

Regards

Mahesh

September 22, 2017 - 1:50pm
Response to Mahesh Midthuru

Hi Mahesh,

thanks for your reply. can we make un-locking the parent case as an optional one (by adding a parameter) in the upcoming Pega ugrades?

September 25, 2017 - 8:35am
Response to SIVAjiTheBoss

I don't see any plan regarding this requirement in future releases, as the parent case should always be re-opened if any of the child case is re-opened. So i don't think that this is a feasible requirement by you. If you have any specific use case which needs this functionality then you can raise an enhancement request so that our product engineering team can confirm its feasibility of implementation.