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Pega Support Community Frequently Asked Questions

How to Subscribe to Pega Product Support

  1. Click on Subscribe to Group Content on the right-hand pane of any screen.
  2. Choose the Content Type you want to subscribe to.
  3. Next choose the Frequency you wish to receive email notifications.
  4. If you want to subscribe to a specific topic or topics, choose the topic(s) you want in the next Topics section. (If you don’t select a topic, you will receive email notifications for all topics)
  5. Click Save.

How Do I Write a Post?

  1. On the right-hand side of any page you are on, click the Write a Post blue button under the Participate header.
  2. Under Create Community Post, make sure the box is checked for Mark this as a question if this is indeed a question.
  3. In the Title field, enter the subject of your post.
    Tip: Make sure that your title is clear to help others when viewing your post.
  4. Choose the Product Topic Category from the list.
  5. In the Body field, enter your full question, including any technical information that will help others in the Community answer your question, including your product version and images as well.
  6. If applicable, add a file by clicking Choose File and upload.
  7. If you were directed to post in the PSC via a Support Request, enter the SR ID in the Related Support Case Number field.
  8. You can click Cancel if you no longer want to post.
  9. Click the blue Save button to post your question.

Do not include any proprietary information within your post, including IP addresses, company information, your contact information, URLs, screenshots/images with class names.

What Do I Do If I Was Told to Post via my Support Request?

  1. Follow the prompts to Write a Post.
  2. Enter as much information as possible to match your Support Request, including your product version.
  3. Add screenshots/images or attach log/tracer files.
  4. Enter your Support Request number in the Related Support Case Number field.
  5. Click the blue Save button to post your question.
  6. Do not include any proprietary information within your post, including IP addresses, company information, your contact information, URLs, screenshots/images with class names.

How Do I Reply to a Post?

  1. You have 3 options to get to the screen to add a reply:
    Replies (#) - This will open the thread to the first reply and you can view all the replies on it and then fill out your reply in the Add new reply box.
    Reply - This will open directly up to the Add new reply box and you can add your reply there.
    Clicking on the title of the post– This opens up the full discussion, similar to Replies (#). This is good if the full original post was truncated due to space limitations on the screen.
  2. When you’re on your desired screen, enter your text into the Add new reply box. Remember to check your formatting and spelling.
  3. If applicable, you can Add a new file by clicking Choose File > Upload.
  4. When you are ready, click the blue Post button to add your reply.

How Do I Respond to a Specific Reply?

  1. To respond to a specific reply on a thread, simply click the Reply link directly to the right of it
  2. This will refresh your page and pull up the full reply you are replying to. You will need to scroll to the bottom of this reply to get to the box where you can add your own.
  3. Remember to check your formatting and spelling.
  4. If applicable, you can Add a new file by clicking Choose File > Upload.
  5. Click Post when you’re ready to publish your reply.

What Types of Files Are Supported?

The following file types are supported for attaching to a post:

  • TXT
  • PDF
  • DOC, DOCX
  • PPT, PPTX
  • XLS, XLSX
  • JPG
  • PNG
  • GIF
  • ZIP

Files must be less than 256 MB.

How to Up or Down Vote a Reply

If you are reading through replies on a question and you want to say “Hey, this is a great reply!” or “No, this won’t work.” You should use our Up/Down Voting system. Anyone can contribute to this feature.

  1. When you have a post/thread open, scroll through the replies.
  2. If you like a reply, click the Up Arrow.
  3. If you think a reply isn’t correct, click the Down Arrow.

How to Mark Replies as the Correct Answer

  1. Open your post and scroll through your replies.
  2. If one of your replies gave you the correct answer, click the Correct Answer link provided under that reply.
  3. That will put a green check mark next to that reply.
  4. Your post will now be found in the Answered section.

How to Mark Replies as Helpful

  1. Open your post and scroll through your replies.
  2. If one of your replies was helpful but didn’t provide you with the full correct answer, click the Helpful Answer link under that reply.
  3. That will put an orange check mark next to that reply.

How to Edit Your Post

  1. Click on the title of your post to open it.
  2. Click the Edit option above your post in the tabs.
  3. Edit the information you wish to edit.
  4. Click Preview to see your changes before posting.
  5. Click View Changes if you’d like to see your changes side by side with the original content.
  6. When you are ready to post, click Save.

How to Edit Your Reply

  1. Open the post that you have replied on.
  2. Scroll to your reply that you wish to edit.
  3. Click the Edit button to make changes.
  4. Make your changes.
  5. Click Post when you’re ready.

How to Delete Your Post

  1. Click on the title of your post to open it.
  2. At the top of your post, click the Edit option in the tabs.
  3. Scroll to the bottom of your post and click the Delete link.
  4. Confirm on the next screen that you do want to delete.
  5. Click the Delete button to delete your post.

Please note: Deleting cannot be undone. Once you delete, this information is no longer stored on the PDN and cannot be retrieved. It will need to be re-entered by you.

How to Delete Your Reply

  1. Open the post that you have replied on.
  2. Scroll to your reply that you wish to delete.
  3. Click the Delete link.
  4. Confirm on the next screen that you do want to delete.
  5. Click the Delete button to delete your reply.

Please note: Deleting cannot be undone. Once you delete, this information is no longer stored on the PDN and cannot be retrieved. It will need to be re-entered by you.

How to Update Your Profile

  1. At the very top of the screen, click the words Hello (your name).
  2. Click the Edit Profile option at the top of your profile.
  3. Update the sections you wish to display on your profile.
  4. Click the Save Profile button at the bottom when finished.
    Click Discard Changes if you don't want to make any changes.

If you wish to edit your current picture, select the pencil icon on your image.

How to Find your Activity (History)

  1. At the very top of the screen, click the words Hello (your name) to access your Profile.
  2. On the right of your profile, click the button Community Activity.
  3. You will see a dropdown menu including the posts you’ve started (My Posts), your replies (My Replies), and content you've saved for later (My Bookmarks).
  4. You can go to your activity by clicking the linked Topic under both My Posts and My Replies.
  5. For My Posts, you will see your Question/Discussion Title, and the Created on date/time.
  6. For My Replies, you will see the Question/Discussion Title of the post you replied on, your reply, and the Date/Time of the Creation on date/time.
  7. To view your bookmarks, click on My Bookmarks. Click on the title under Question/Discussion to view the content you've bookmarked.

***Edited by Moderator Marissa on 24 May 2018***

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