Question

Not able to see case in case explorer menu

Hi All,

i have created one case in 7.2 version, unfortunately it has been removed from case explorer.so how can we show it again on case explorer menu, please help me on this. 

Thanks,

Manohar

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Pega
December 27, 2016 - 8:09am

Hi Manohar,

1) Do you have search functionality in the portal?

2) Can you please check whether the case got created in DB or not. 

3) Does class structure got created for the new case which you have created.

Thanks,

Prudhvi

Pega
December 27, 2016 - 7:58am

Add a new dummy case, select add this as subcase in the 'Add case type' wizard, it should show you an autocomplete control to select the parent case, select the case which you are looking for as a parent case. You should see the new case created under your parent case in case explorer. Remove the dummy case which should display individually in case explorer and not in parent case tree, later you could delete the dummy case.

 

December 28, 2016 - 1:13am

Try this

1.Open Application rule.

2.Go to cases &Data tab.

3.Add the case type class you want to see in the case explorer here.

December 28, 2016 - 4:10am

Hi Manohar,

I beleive you had created a case type which has been removed unexpectedly from case explorer.  To add that again click on the Cases Explorer menu located to the right of the Case Explorer and then click on add a case type. Now you will be able to add a new case type or an existing one.

​Please try the above mentioned approach and let me know if it helps.

December 29, 2016 - 3:30am

Hi,

Please click on the Cases Explorer menu located to the right of the Case Explorer and then click on add a case type. Now you will be able to add a new case type or an existing one.

Thanks.

December 29, 2016 - 11:42pm

Thanks all.