Question

NBA in Pega Customer Service

May I know how NBA actions are populated in Pega  customer Service? For e.g. If I add new Intent task rule then how would Pega CS would consider this new task as the next best action? I need the answer in Layman's term as i have already visited the code but that was too complex to understand.

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Correct Answer
December 29, 2016 - 1:41pm

Hello,

The implementation guides cover this to some extent.

Section:

Defining Pega Marketing and next best action (NBA) adapter behavior.

https://pdn.pega.com/documents/pega-customer-service-714-implementation-guide

Essentially in the landing page associated to you determine the conditions for which they will be present in the suggested intent area

 

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December 29, 2016 - 1:24pm

Hello,

The implementation guides cover this to some extent.

Section:

Defining Pega Marketing and next best action (NBA) adapter behavior.

https://pdn.pega.com/documents/pega-customer-service-714-implementation-guide

Essentially in the landing page associated to you determine the conditions for which they will be present in the suggested intent area