First service Call before the screen pop
We are using
Voice Platform: Genesys Voice Platform 8.1
Pega Components: CSHC 7.21 on Pega 7.2
Pega Call Engine: 184.108.40.2062
I tried to trace on "connectionAlerting" but was not able trace any events in the tracer. Can you please let us know which service is triggered before screenpop is displayed.
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Keep up to date on this post and subscribe to comments
- pyCommitError when attempting to load Demo Screen Pops to simulate a phone call for updating a dialog
- CTI_ Call web service before CTI pop up
- How to call a specific Knowledge Article on click of Icon from CPM service intent screen?
- PRPC 6.2 SP2: Getting Basic Authentication pop up instead of Form based Authentication screen in PRServlet Screen
- Disabling screen behind pop up window