Facing issues with SLA FunctionAlias pxSLAAgeByClassTimeliness and Report Definiton pyAgeResolvedByClass
I'm working on Pega 7.1.9 and we are using SQL server as our Application DB.
The issue is when I run pyAgeResolvedByClass OOTB Report Definition rule it is only populating the results for within goal cases even though I have cases with past goal and past deadline.
PFA I have the screenshot
Can anyone help on this.
Vyas Raman Loka
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
It seems the properties pySLAGoal and pySLADeadline are being updated as null, through Resolve Activity which is invoked when any WO is resolved. As the report is querying for these corresponding columns we are observing null values in the report.
Attached screenshot of resolve activity.
You may raise an SR with GCS for further investigation.
Keep up to date on this post and subscribe to comments