Question

Email Listener process unread emails , then mark it that as read or move it different folder

How to mark e-mail as read Or move it to a different folder after Email Listener process unread emails, pls share your thoughts on this. Thanks.

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April 17, 2018 - 5:58am

Hi,

After mail listener process the mail, we have option to keep the mail in read state. Please select Keep messages on server (IMAP) option to keep the mails.

April 18, 2018 - 11:05am
Response to SudhakarReddy

If IMAP option is used, Can Original mail be attached to the case. I did a POC  using IMAP option (email server) , but email didn't attach to the case, other way for POP3 - it is attaching, so we have a requirement to keep the read mail in the server and attach the mail to the case, is it possible to do? 
 

April 18, 2018 - 9:30am

I don't believe there is an out of the box way to move emails to a different folder after processing.

April 18, 2018 - 12:50pm
Response to NickLoving_GCS

If IMAP option is used, Can Original mail be attached to the case. I did a POC using IMAP option (email server) , but email didn't attach to the case, other way for POP3 - it is attaching, so we have a requirement to keep the read mail in the server and attach the mail to the case, is it possible to do?

April 19, 2018 - 10:24am
Response to MalindaP3458

Attaching an email to the case should be controlled by the Email Listener configuration on the Process tab. There is a checkbox for "Save original email (in EML format)", which should work for either IMAP and POP3. If you've done this and the email is only saved with POP3, that could indicate a bug (or perhaps something has been customized and it broke this functionality). It's worth noting that the email listener would need to be restarted if you make a change to the rule form and save it.

April 18, 2018 - 11:06am

If IMAP option is used, Can Original mail be attached to the case. I did a POC  using IMAP option (email server) , but email didn't attach to the case, other way for POP3 - it is attaching, so we have a requirement to keep the read mail in the server and attach the mail to the case, is it possible to do? 

April 19, 2018 - 10:13am

Hi All, Any updated on the above? Pls let me know.