Question

does pega has any OOTB to update resolved work objects to open

Does pega has any OOTB to update resolved work objects to open?

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Pega
December 27, 2017 - 12:08pm

Do you mean to reopen the WO?

If yes you can use reopen activity.​ Reopen activity in Work- it will take care of reopening the workobject and also the OOTB reopen flow(pyReopenToStage) shows up an assignment to choose which Stage you want to re-enter to.

December 27, 2017 - 2:07pm
Response to kakul

Thank you for the response. I dont want to reopen, it should display with status open and also want to do in bulk like ~500 to 1000 work objects.

Pega
December 28, 2017 - 3:54am

For this I think there is no OOTB way, but you can write an activity to do property set on pyStatusLabel. I think you need to iterate on all the instances. 

But remember changing just the status or changing the stage will not actually reopen the WO.

December 30, 2017 - 11:21pm

Hi,

You can refer Reopen button in pyCaseTools section how  Pega OOTB is  reopening the case and this code can be utilized in you utility. 

Thanks

Deva