Does Express Support Sub-Cases or Case SubTypes?

I have a case called client and I would like to have sub cases of Client. It does not appear that Express supports this and I wanted to confirm. Thank you!

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November 13, 2017 - 8:24pm

I believe the correct term that should have been used is Child Case.  It appears that a child case cannot be created in Express and that would have to be done using Designer Studio. I suppose this means that it I do this all configuration must be done from Designer Studio and I would no longer be able to use Express.  Please confirm? Thank you

November 27, 2017 - 9:49am
Response to DaveD@Optum

Hi Dave,

Child case types are supported through the create case step.


November 17, 2017 - 9:09am


Please let me know how I can remove a case type in 7.2.1 version. When I right click on the case type I can see the:

  •  Open
  • Add a child case type
  •  Show in Create  menu

Your response is deeply  appreciated.  

November 27, 2017 - 9:51am