Question

CustomerService For Financial Services compatibility between 07.21 and 07.31

Hi,

in our environment we have currently installed the strategic application CustomerService For Financial services 07.21 which is referenced by our enterprise application CBEnterprise that is then shared by other applications.

App A 01.01.01 --> CBEnterprise 01.01.01 -> CustomerServiceForFS 07.21

App B 01.01.01 --> CBEnterprise 01.01.01 -> CustomerServiceForFS 07.21

For business reason we would like to upgrade to CustomerService For Financial services 07.31 only for App B (without modifying App A)

App A 01.01.01 --> CBEnterprise 01.01.01 -> CustomerServiceForFS 07.21

App B 01.02.01--> CBEnterprise 01.02.01 -> CustomerServiceForFS 07.31

Is the before mentioned solution possible? Can the two framework versions coexist on the same platform without conflicts or do we need to upgrade also App A. Are there any incompatible changes in the new framework's DDL (included the sample application)

Regards,

Claudio

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Comments

Keep up to date on this post and subscribe to comments

Pega
December 27, 2017 - 4:28am

Hi,

Thanks for posting on PSC.

No, you can't go with above-mentioned upgrade directly.

To answer next question, we can't have two framework versions co-exists on the same platform. You need to upgrade both the application present in the environment. 

Hope it clarifies your doubt.

Regards,

Asif

 

 

Pega
December 27, 2017 - 4:31am
Response to Asif Hasan

To have more clarity,

Once you upgrade the framework to CustomerServiceForFS 07.31, there will be new ruleset stack containing upgraded or additional rules present. As both the apps are on the same base framework, they will use the upgraded stack of code for CustomerServiceForFS 07.31 rather CustomerServiceForFS 07.21. 

December 29, 2017 - 10:28am

Hi Asif,

thanks a lot for your clarification; just a final doubt. Probably I am wrong but according to my understanding installing a new framework means adding a new application in the stack (not removing the old one); in our case CustomerServiceForFS 07.31. The old application should be still there, so, if I keep referencing it from an old application I should still point to the rulesets list defined in the application 07.21. Where am I wrong? Does this mean that installing an upgrade of a Strategic application I override some rulesets /datainstances of the previous version?

 

Thanks again for your precious collaboration.

Regards,

Claudio