Question

Auto process the request by using Pega features like Agents , Listeners , SlA's etc

Hi Team,

We have an requirement like below.Please help on this.

Story : We have to connect the other application and get the data then validate this data and send an email

Example : In response data we have dates , Calculate these dates with current date , if result is 30 days then we need to send an escalation mail.

Note : this should happen automatically i.e per day two times without user request.

We know through Agent we can achieve but I don’t have full command on agents.

Please provide design algorithm for above requirement.

Thanks,

SivaKrishna

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Correct Answer
December 7, 2017 - 11:25am

Hi ShivaKrishna,

Yes it can be achieved using Agents.
Below are pointers to achieve it:-

1)Create a connectSOAP/REST depending on the kind of integration you require to connect to external system.
2)Create an activity to use your connector
3)Use expression builder to calculate the dateDifference
4)Send the mail using one of numerous OOTB email related activity that we have.
5)Create two agent and schedule them for two different time with above created activity.

Regards,
Ujjwal

 

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December 7, 2017 - 11:25am

Hi ShivaKrishna,

Yes it can be achieved using Agents.
Below are pointers to achieve it:-

1)Create a connectSOAP/REST depending on the kind of integration you require to connect to external system.
2)Create an activity to use your connector
3)Use expression builder to calculate the dateDifference
4)Send the mail using one of numerous OOTB email related activity that we have.
5)Create two agent and schedule them for two different time with above created activity.

Regards,
Ujjwal

 

December 29, 2017 - 2:37am
Response to UjjwalShukla_GCS

Thank you UJJWAL!!!!!!!