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Published on March 23, 2018 - 4:02am
Last updated March 27, 2018 - 2:01am

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Question

After Local Action Submitted work is assigning to workbasket instead of current user

Hi all,

I have a screen flow. At the first assignment I have a local action. After local action is submitted, work goes to workbasket instead of current user.

How can I fix this routing problem?

Thanks in advance.

BR
Burak

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Process (flows)
User interface
Correct Answer
SSrinivas
March 26, 2018 - 10:56pm

In Local action there is option called disable bulk processing, uncheck this.

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gokhan988
March 23, 2018 - 4:29am

Hi Burak,

I have the same problem. If you will find a solutions, I will be wait for your reply.

Thanks a lot
Gokhan

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MarcLasserre_GCS
Pega
March 23, 2018 - 6:06am

Hello,

Are you really talking about a "ScreenFlow" here ? Because a flow of type "ScreenFlow" should just be FlowActions calling each other and always routing to current operator running the flow.

So I don't quite see how you could have a local action and then be routed to a WorkBasket. Can you share few screen shots of your flow definition ?

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BurakYildirim
March 23, 2018 - 9:23am
Response to MarcLasserre_GCS

Hi MarcLasserre_GCS

You can see the flows and screenshots in the attachment

BR

Burak

 

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MarcLasserre_GCS
Pega
March 23, 2018 - 9:41am

Right,

So this isn't a ScreenFlow and router is custom. Apparently it is routing to current operator or to WorkBasket depending on incoming parameters.

I would guess, after having ran your local action, parameters are different and because of that routing to WorkBasket.

The best approach from here is to trace routing activity called "ToCurrentOperatorOrWorkBasket" in order to understand which parameter is missing and responsible for this.

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SSrinivas
March 26, 2018 - 10:56pm

In Local action there is option called disable bulk processing, uncheck this.

  • reply