Access to multiple workgroups for a single user Pega 7.1.7

Hi, is there a way to configure a single user to view and create cases from multiple workgroups. Each workgroup has its own different flow. I need this to be configured seamlessly without the user doing any sort of selection/switching. Also, what are the implications of going about this implementation.

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February 17, 2017 - 9:25am


Have you tried adding additional work group under the Work tab of operator id rule form ?

February 21, 2017 - 2:53pm
Response to Santanu

Hi Santanu, I am talking about Workgroups not Skills. Thanks

March 2, 2017 - 5:53am


I am talking about the work group only. Find the screenshot below.