Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
26% (27 votes)
Learn Pega
33% (34 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
23% (24 votes)
Get recognized as Participant of the week
7% (7 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 104
Groups audience: 
Pega Support

Flow-New Method is adding new pxFlow instance

Question posted by Manjunath Busapalli on December 2, 2019

We have a scenario, where Rep will pend the case to 40-50 days waiting for some infor from Customer. Our internal process will pick the case daily to unpend the case, if the case meets criteria to unpend. However, in Pega activity we used Flow-New Method ...

Java and activitiesLow-CodePega Platform
Reply posted on December 3, 2019 by CarissaW_GCSPega

The purpose of Flow-New is to spin off a new flow for a case. If you want to continue processing the existing flow, you can use the ResumeFlow activity to perform the flow action.

Answered

How to effectively load Customer Spine data with Cassandra/DDS in Pega Marketing (Cloud)

Question posted by MarceloMarote on November 19, 2019

Hi guys, We are using Pega Platform 8.1.5 (PegaCloud) with Pega Marketing 8.1.5 In our current setup we are using the following repositories in order to store Customer data: Customer DDS table (internal Cassandra)- contains 100% of the Customer data Custo ...

Data and integrationIntegrationData managementPega CloudPega Marketing
Reply posted on December 3, 2019 by MarceloMarote

Hi Kevin, I've done some tests as you suggested. I split the one giant file into chunks of 100,000 records each so that each of the files can be processed in parallel in dataflow distribution runs. Since we have 3 dataflow nodes, the load time is...

Process Flow Dependency Agent not firing consistently

Question posted by MukherjeeSauvik on November 22, 2019

Lately, we have been observing issues with Process Flow Dependency agent where it is not firing despite all the conditions being satisfied. This is mostly happening in Production, however, it can be reproducible in lower environments as well. The configur ...

Application developmentCase managementPega Platform
Reply posted on December 2, 2019 by MukherjeeSauvik

as you are aware, process flow dependency can't be traced. so as suggested by GCS members who are working on the SR, we have enabled the following loggers to DEbug to get more info-  Rule_Obj_Activity.performFlowAction.Work_.Action Rule_Obj...

SLA processing (Overall SLA) is happening even after cases are Resolved

Question posted by HarishR7728 on November 25, 2019

SLA processing is happening even after cases are Resolved. This is creating ‘Error: Agent Exception’ in WB table and also SLA table Workbasket Query: Select * from pega_data.pc_assign_workbasket where PYASSIGNMENTSTATUS like 'Error: Agent Exception&# ...

Case managementPega Platform
Reply posted on December 2, 2019 by HarishR7728

7.1.9

Pega OCR component- ABBYY FineReader 12 installation

Question posted by SonalN00 on November 29, 2019

Hi All, For Pega OCR component- ABBYY FineReader 12 installation we see that when we download the abbyy_installation_pegaXX_vYYYmmDD.zip from Pega Market place the version that is available is abbyy_installation_pega82_v20190117. We have Pega 8.1.3 in our ...

IntegrationPega PlatformRobotic automation
Reply posted on December 2, 2019 by tsasnettPega

For Pega Robotics, the only thing you need for OCR is the Robotic Automation OCR Essentials. Download and install the latest version to take advantage of those components installed into your Toolbox.

Write to Windows Event Log from Pega Platform

Question posted by AnshumanB on December 1, 2019

Hi All Is there a way to write to the windows event log? In our project our client uses MS SCOM to monitor the events and have a mature process to manage any incidents. They want Pega to write and events in the windows event log so that they can be monito ...

Pega PlatformPerformance
Reply posted on December 2, 2019 by SudhaSundeepD

Hi Anshuman,  I am not sure about OOTB features of Pega to write event logs, but below links could help you:  https://rosettacode.org/wiki/Write_to_Windows_event_log#Java   https://stackoverflow.com/questions/164879/how-to-write-from-java-to-the...

Chart params not opening in IE browser

Question posted by NirupamaT4237 on November 29, 2019

Have a section in the application which uses old chart control. Since the requirement needs 3D chats, how should the configuration be addressed. IE 11 also not supporting. Windows 10 machine has IE 10 bult in, so can't down grade. Please help. ...

Application developmentPega Platform
Reply posted on December 2, 2019 by NirupamaT4237

The resolution not working, mentioned the meta file below. Working on 8.1 environment

Email Account Setup Error UnknownHost Exception

Question posted by PankajR7 on November 4, 2019

Hi, I'm getting the below error while trying to connect to gmail server. I'm not using any proxy settings. Use SMTPS is not checked. Port is 587. When SMTPS was checked, port was 465. Still then the error was same. Need urgent resolution. Also I ...

Data and integration
Reply posted on December 2, 2019 by bhars1Pega

Hi Pankaj, Can you check the below Article. https://community1.pega.com/community/pega-academy/question/cannot-send-email-javanetunknownhostexception-vapp Thanks

Executable-ClassNameMissing

Question posted by Ankurt50 on November 29, 2019

STDOUT [stdout] (Dispatcher-Thread-103) 2018-12-28 11:39:22,380 [XXX.XX.XX.XX:XXXX-30] [TABTHREAD3] [] [XXXXXX:01.06.01] (internal.mgmt.Executable) ERROR XXX.XXX.XXX|XXXX.XX.XX.XX abc-cde@xyz.com- Executable-ClassNameMissing ActivityName. This Error is ap ...

Pega PlatformSystem administration
Reply posted on December 1, 2019 by Shekhar_ShubhamPega

Hi, Can you check this discussion: https://community1.pega.com/community/product-support/question/executable-classnamemissing-getnextwork  

How to get rid of the email footer for the inbound email

Question posted by Satyakanth on November 27, 2019

All, We are using Pega 7.2.2 version. In our application, the approvers get notified through emails and they approve it through email and through the email listener we take the content from the inbound email which is then displayed in the application if o ...

CorrespondenceData and integrationUser interface
Reply posted on December 1, 2019 by Satyakanth

All, Does anyone have a solution rather than hard coding?