Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
26% (27 votes)
Learn Pega
33% (34 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
23% (24 votes)
Get recognized as Participant of the week
6% (6 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 103
Groups audience: 
Pega Support

Pega 8 Passivation Daemon is taking 8GB heap space

Question posted by AnnaA890 on October 30, 2019

After Pega 8 upgrade, we noticed often running out of memory exceptions. We analyzed the heap dump and saw the following- The thread java.lang.Thread @ 0x4ed86fd60 PegaRULES PassivationDaemon keeps local variables with total size 8,167,661,984 (54.83%) by ...

PerformanceUpgrades
Reply posted on November 1, 2019 by ARVINDMALAVPega

Hi Anna, Thank you for posting issue on community. For understanding this issue in a better fashion, can you please provide PegaRULES log files when this OOM occurred.? Also, share following-- from admin studio, share screen print of requestors- 

MRU Report- Increasing cache size for specific Entry class

Question posted by GokhanKuzu on October 29, 2019

When we call admin api for mru report we get a response with the cache statistics. But when we see a problem for specific entry class that it is draining a lot we do not understand which DSS to create to increase the cache size. Do you have a help page or ...

PerformanceSystem administration
Reply posted on October 31, 2019 by BradTainter_GCS

Hi Gohkan, The article I sent and text I referenced seems to indicate that the soft references isn't controllable and that GC can occur to clean those up at any time:  The softly referenced elements are not counted, like the mainstream cached...

Answered

Remote tracer from Requestor Management shows blank page

Question posted by AKSHAY on October 24, 2019

I am facing an issue with the remote tracer option available in Requestor management page. When a user clicks on the tracer option then it shows "Web page cannot be found error". Is there any configuration change cause this kind of issue? Its wo ...

Performance
Reply posted on October 30, 2019 by AKSHAY

The problem identified and it was due to flaw in Tomcat 8 which restricts the Access Group code which has special characters. To fix this issue you need to add the below configuration in the server.xml file of your tomcat server, <Connector port=...

Review changes to Oracle Cursor_Sharing from EXACT to FORCE

Question posted by AnandS24 on October 24, 2019

Our Pega Application used in Customer Care is built on:- Pega 7.1.7 Pega Marketing 7.2 Pega NBAA 7.2 DATABASE: Oracle Database 12c Enterprise12.1.0.2.0 ...

Pega MarketingPerformanceDatabase management
Reply posted on October 30, 2019 by AnandS24

Thanks for your inputs, we shall look at articles related to "_optim_peek_user_binds" and consider using in conjunction with cursor_sharing as FORCED. But, can I additionally request your opinion about, whether Pega as a product supports this...

TLS updates- Application validation checklist and additional recommendations.

Question posted by PradeepChowdaryP on October 25, 2019

Hi Team, We are planning to upgrade to latest TLS via sslEnabledProtocols="TLSv1.1+TLSv1.2" @ server.xml file @ Tomcat 8.5.13. Please let us know any known compatibility issues with PRPC731 along with a detailed checklist to validate/evaluate th ...

PerformanceSystem administration
Reply posted on October 29, 2019 by PradeepChowdaryP

Hi Moderators, A gentle reminder. Thank you.

Need step by step procedure for configuring the Kafka to publish the data from the application

Question posted by RojaLakshmiM on February 5, 2019

Hi All, Can you describe the step by step procedure for configuring the Kafka to publish the data from the application? Do we need any producer code and JAAS file configuration in Pega server as well? ...

Decision management
Reply posted on October 29, 2019 by Suman Palukuru

Hi Lakshmi, Do you have any documentation / reference links to setup/add kerberos and key tab files on the dev server? And is the issue resolved?--Suman

Answered

Disable HTTP Compression for Dynatrace

Question posted by SuppsPrasad on January 15, 2019

Hi all, We have Dynatrace integrated with our Pega CPM application. In order to effectively utilize Dynatrace, HTTP Compression on Pega needs be disabled on prconfig file. Post this change, would there be any impact on the functionality or performance in ...

Conversational channelsIntegrationPega Customer Service ApplicationPerformanceSystem administration
Reply posted on October 25, 2019 by ChrisKoylPega

Hi, The use of HTTP compression is part of general web application performance to improve transfer rates and bandwidth utilization.  When you disable HTTP Compression it will have an impact on load times pages for initial page loads on first visit to...

Answered

Text extraction- language issue

Question posted by vigogPega on October 7, 2019

Hi There, I am defining an Entity extraction with a Ruta script. I defined my entity with support of ALL languages. My rule detect a pattern like 12-1234-1234567-12. This work fine (in the test the entity is detected) only if in my test I add some words. ...

Decision managementIntelligent Virtual AssistantPega Customer Decision Hub
Reply posted on October 25, 2019 by vigogPega

Thank you very much.