Community Poll

Posted on March 6, 2018 by MarissaRogers

Which of Our Features Do You Find Most Useful?

Groups audience: 
Pega Support
Ability to Tag Users
34% (37 votes)
Delete Your Own Content
6% (7 votes)
Bookmark Content
31% (34 votes)
Attach Zip Files to Posts/Replies
29% (32 votes)
Total votes: 110

Is Pega Call can be extended to support other CTIs other than recommended by Pega (NICS, Novell, Nortel etc)??

Question posted by DSundaravadivelu on June 22, 2018

Issue Description: I have some clarification on extending the PegaCall capabilities to other CTI products available in the market like NICS, Novell, Nortel etc. We would like to know is there anyway that we can extend the current PegaCall Ver 7.2.2 engine ...

Conversational channelsPega Customer Service Application
Answered

What is the DSS to increase the cache for 'Rule Resolution Alias MRU'?

Question posted by EricS571 on May 30, 2018

Looking at SMA I see under Advanced/Rule Cache Management an entry for 'Rule Resolution Alias MRU' showing signs of pruning. What is the dynamic system setting to increase this cache? Thanks! ***Edited by Moderator Marissa to update platform cap ...

Application developmentDevOpsPerformance
Reply posted on June 22, 2018 by EricS571

Arun, thanks for the information! For future users of this information- first remove the extra spaces in "Property Alias" to use these DSS entries.

Robot registration issue in Pega 7.4

Question posted by Sree Evonsys on June 22, 2018

We are trying to implement small POC with 7.4 and RPA. We are facing issues in Robot registering. Below are the error messages in log file and we observed that some of the rules are withdrawn in 7.4 which are calling for robot register. We did all the ste ...

Robotic automationRobotic automation: Configuration
Reply posted on June 22, 2018 by Mani Bharghav

Hi Sreedhar, i see that in Pega 7.4 product, the flow named "PZROBOTREGISTRATION" is withdrawn, also observed that all the utilities used on that flows are also withdrawn in 07-10-35 ruleset

Pega Robotics compatibility with SAP ERP

Question posted by MassimilianoD1690 on June 20, 2018

Hello everyone, I would like to use Pega Robotics to introduce RDA into a business process that runs on SAP ECC 6.0, I checked the Support Matrix to identify any compatibility issue but I still have some questions: ...

Robotic automation
Reply posted on June 22, 2018 by MassimilianoD1690

What about version numbers listed on the matrix? Can you confirm they refer to NetWeaver version and not to ERP version?

How to generate.TXT file at runtime

Question posted by SumanaR4 on June 22, 2018

How to create a.TXT file at runtime? Is there any OOTB approach which will create the txt file at runtime? My requirement here is, I have to create a.TXT file at runtime with the input from a particular property value and that.TXT file has to be attached ...

Application developmentUser interface
Reply posted on June 22, 2018 by NielsUij

Hi Sumana, What you need you can pretty much find in the activity  AttachEditedFile in Work- Take into account that the filedata you supply in the FileData parameter needs to be base64encoded. This can be done using the Base64Encode function.  How the...

How to Customize Audit Information of Fields in Work Object | PRPC 7.3.1

Question posted by dames on June 20, 2018

By default, on enabling Field Level Auditing on fields of a work type, we get complete Description as part of.pyMessageKey. (say "Changed <fieldName> from <oldName> to <newName>" in Description) Instead of using Description col ...

Case management
Reply posted on June 22, 2018 by dames

We tried customizing at UI level as suggested above but it happens to be costly if we use history table. So, we created a separate table for auditing in DB. But we need to use this table instead of History table to store audit information. Is there a...

Calling javascript on load of section

Question posted by SioniM82 on May 27, 2018

We need to run a javascript function on load of a section. The section is not created via HTML. This javascript function is used as we have offline enabled case and we need to call an activity through that. The script has already been included into the ha ...

Offline SupportMobileUser interface
Reply posted on June 22, 2018 by SioniM82

Yes that is what I am trying to say that activity is getting executed for the first time also but the value is getting set when the activity is getting triggered again for the same work object.

Attach a PDF file to a email

Question posted by Dulshanka on June 14, 2018

Hi, I came through a situation where I need to send an email with a PDF attachment that taken from case attachments. At the time email is sending case has many attachments and I want to attach most recent one to the email. Please help me to find a solutio ...

Case management
Reply posted on June 22, 2018 by Dulshanka

"sendemailwithallattachments"  Activity customization did work. but could not attached into a category. So I had to use "pyAttachAsPDF" along with "pzSendEmail" and  It worked as expected.