Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
26% (27 votes)
Learn Pega
33% (34 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
23% (24 votes)
Get recognized as Participant of the week
7% (7 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 104
Groups audience: 
Pega Support
Answered

What is the latest version of Pega Chat?

Question posted by SKUMAREB on February 21, 2019

What is the latest version of Pega Chat? Is there a 8.1 version for Pega Chat or 7.4 is the latest? Can someone point me to the 8.1 version Platform support guide if 8.1 is the latest Pega Chat Version? ...

Conversational channelsPega Customer Service Application
Reply posted on February 21, 2019 by SusanLiuPega

Pega Chat 8.1.8 software is available now. See attached snapshot.  However, Pega Chat product release document website (below link) has not been updated.  https://community.pega.com/knowledgebase/products/chat            

Errors in the production logs

Question posted by PravinM on February 19, 2019

Hi, We are seeing the below error multiple time in the production logs. There are no additional details found in the logs. Activity CPMClearChildRecents failed to execute, D_CPMPortalRecents.pxResults(2), page class is null Activity CPMPreTabClose failed ...

Pega Customer Service ApplicationPega Platform
Reply posted on February 21, 2019 by Mahesh MidthuruPega

Hi Pravin, Another user reported SR-C27231 regarding the above errors which are frequently seen in their logs in Pega 7.2.2 version and the issue has been resolved with the below explanation, "There are multiple cases where this can happen as the...

Answered

Pega CRM For Communications

Question posted by Bricebrice on November 29, 2018

Hi all, IWe've seen that there is an existing Pega CRM suite of applications which contains Pega Marketing, Pega Customer Service and Pega Sales Automation: https://www1.pega.com/products/crm-applications And refering to this application stack: https ...

Application developmentPega Customer Decision HubPega Customer Service ApplicationPega MarketingPega PlatformPega Sales Automation
Reply posted on February 21, 2019 by Bricebrice

Great:)!  Thank you for answering.

Suggested task doesn't close on wrapping up the interaction.

Question posted by palakt44 on February 11, 2019

We have a problem with suggested task. Suggested task does not close on wrapping up the interaction. This is happening in Pega Customer Service Application. Steps to reproduce: 1.Create interaction. 2, Open the suggested task. Keep it open. Click on wrap ...

Application developmentPega Customer Service Application
Reply posted on February 21, 2019 by MarcLasserre_GCSPega

Well, this is our first question. Is it an issue with the product or is it a customization problem. Testing with an OOTB user will help our investigations. 

Unable to synchronize on requestor within 120 Sec

Question posted by PravinM on February 19, 2019

Hi, We are seeing the below exception in pega logs. com.pega.pegarules.pub.context.RequestorLockException com.pega.pegarules.pub.context.RequestorLockException: Unable to synchronize on requestor HEHCCVZ7ZB71OP33CKR6DIHIFTTGM3IAY within 120 seconds: (this ...

Application developmentPega Customer Service Application
Reply posted on February 20, 2019 by ChiranjeeviM

Do any of the actions in your submission takes long time? Like service calls, db calls, large reporting data retrieval? Not sure if you referred to below article. The solution in below article is providing steps to increase the requestor timeout which...

Old Cases (Scorecard)- Screen Resolution Issues

Question posted by cchella24 on February 19, 2019

some background: currently upgraded app from 7.1.9 to 7.4 issue occurs when opening old cases "scorecard" from a workbasket. when the s-case opens, the screen resolution is out of sorts. When we are opening old scorecards from WB or My Cases, UI ...

Case managementPega Customer Service ApplicationUser interfaceUpgrades
Reply posted on February 19, 2019 by sahuv1Pega

Hi, Does the issue persists with the OOTB skin too? 

Failed Show Harness action running on page.

Question posted by PravinM on February 19, 2019

Hi, We are seeing the below errors in the log and not able to figure out the issue. We are using pega 7.3.1 Section 'HarnessFail' execution error. java.lang.NullPointerException at com.pega.pegarules.session.internal.mgmt.autostreams.HarnessUIBu ...

Application developmentPega Customer Service Application
Reply posted on February 19, 2019 by SusanLiuPega

Do you know the use case which causes this NullPointerException (NPE)? Can you consistently reproduce the issue? The NPE is from HarnessUIBuilder.java:398. Can you check its generated java code and what code statement is from line #398? You may find...

Pega 7.3 Unable to passivate page issue noticed in the log file.

Question posted by PravinM on February 19, 2019

I have read that there is some hotfix available for a similar issue but not sure for exactly this issue. Any help appreciated. https://community1.pega.com/community/pega-support/question/pega-74-unable-passivate-page-issue-noticed-log-file ...

Pega Customer Service ApplicationPega Platform
Reply posted on February 19, 2019 by MarissaRogersMod

Hi @PravinM, Please let us know the SR ID when you open the Support Request so that we may track for you! Thanks!

By default the http compression

Question posted by CHRISTOPHEL on January 7, 2019

Hi, By default the prconfig.xml setup property is initialization/httpcompression set to true. We need to set it to false, but we want to know if it's not recommended to use this setup or if we can use it without problem. Note:We are working on the Cu ...

Pega Customer Service Application
Reply posted on February 19, 2019 by chandrasekhar_gPega

Hi, Pega Platform uses HTTP compression to reduce the length of text messages sent to Internet Explorer. HTTP compression is also used in SOAP messages. This may complicate Tracer debugging, as it is difficult to interpret the messages. You can use...

Pega CTI Implementation

Question posted by Srikanth_INCESSANT on February 15, 2019

Could some one help me on how to implement Pega CTI with Pega CALL with good examples ***Edited by Moderator Marissa to update platform capability tags**** ...

Conversational channelsPega Customer Service Application
Reply posted on February 19, 2019 by chandrasekhar_gPega

Hi, Pega call and CTI integration with Avaya aura contact center is available in below link : https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf Pega call and CTI integration with cisco ICM is available in below link: https://community...