Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
32% (32 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 100
Groups audience: 
Pega Support
Answered

Property type in a column table

Question posted by StephaneG4774 on November 18, 2019

Hi, I need to display a set of question dynamically from a DataPage. Some will take an answer as an input other with a select. Is it possible in Pega to have too type: input / select in the same column? If yes how can I achieve this need? ...

Pega Customer Service ApplicationUser interface
Reply posted on November 20, 2019 by StephaneG4774

Hello, yes I am getting the question via a SOR model. I get the questions from a webservice: QuestionGroups>QuestionGroup>QuestionGroupLabel, QuestionGroupCode, QuestionGroupOrder, Questions>Questions>QuestionLabel,QuestionCode,QuestionType...

Need to hide Interaction case from customer service framework

Question posted by RahulD66 on November 18, 2019

Hi, For the CS framework Interaction case will be created by default. But for my requirement I need to create service case with the help of data which I will be getting from other system. Can anyone please let me know how can I implement this without affe ...

Application developmentPega Customer Service ApplicationPega Platform
Reply posted on November 19, 2019 by RahulD66

No, I case will be created as it is in the CS framework but I need to hide it. Two s-cases will be created depending on the data coming from the other system. The interaction part is already done in the other system and from that system CSR will launch...

Answered

On click of "x" next to case need to display a custom popup

Question posted by KiranG34 on November 13, 2019

Hello All, We have some requirement in my project. When we initiate the case, on click of "x" mark next to case id need to display a custom popup with "Cancel" and return to "Return to work". On click on Cancel, need to navig ...

Application developmentPega Customer Service ApplicationPega Platform
Reply posted on November 18, 2019 by cherbPega

Hi @KiranG34 I'm glad that it worked and you are able to achieve your requirement. Please make this post as "Answered" so that other members can find the right answer instead of going through the all replies. Thank you, Regards, Cherb.

Pega survey: dynamically fill question

Question posted by StephaneG4774 on November 15, 2019

Hi, I am new to Pega Survey, and i would like to know how I can dynamically fill the question page with a DataPage. I will get a set of group of questions from a WebService QuestionGroup(list)>QuestionNumber(list)>[QuestionLibele, QuestionType(input ...

Application developmentSurvey managementPega Customer Service Application
Reply posted on November 18, 2019 by StephaneG4774

Well, I already read that documentation, it is specific to a question and in order to populate a picklist.  

Closed

Ask the Expert- Pega Customer Service with Amit Patel

Discussion posted by Lochan_DVMod on October 31, 2019

Join Amit Patel (@Amit_Patel) in this Ask the Expert session (11th- 15th Nov) on Pega Customer Service with special focus on Pega Chat and Chatbots! ...

Conversational channelsPega Customer Service Application
Reply posted on November 15, 2019 by Lochan_DVMod

Hi Vijay, Since the topic for this session is Pega Customer Service, we encourage you to update your existing post for these queries instead of pursuing the discussion on this thread:  Pega Platform + Infrastructure combination Thank you.

How to disable and hide the "currently Open" drop down in the user form

Question posted by KiranG34 on November 12, 2019

We have a requirement to hide and disable the "Currently Open" drop down (down arrow). That has close all option. could some one please help how to achieve this? Thank you. ***Edited by Moderator: Lochan to update platform capability tags*** ...

Application developmentDesigner StudioPega Customer Service ApplicationUser interface
Reply posted on November 15, 2019 by vaspoz

then the only thing I could advice you is to focus on updating that element (not span, you highlighted)

Switching apps from the portal doesn't get you the right privileges

Question posted by bergvPega on October 17, 2019

Hi. I've noticed at a CPM healthcare site that if a person has two applications they can switch from the user portal, that when the switch, the don't get the same privileges as if they signed into that second app directly. For example, users tha ...

Pega Customer Service Application
Reply posted on November 13, 2019 by bergvPega

I am no longer able to reproduce this problem, so I am not able to work on it further. Thank you for your reply.

Pega Robotic Studio Version Compatible with Windows 1903

Question posted by Rose030494 on November 11, 2019

Hi Team, Just want to check if anyone of you have tried using Pega Studio 19.1 in Windows 10 build 1903 version? We have tried the lower version- Studio 8.1088 but we experience issue in interrogation. Let me know what version have work from you in Window ...

PerformanceProject deliveryRobotic automation
Reply posted on November 13, 2019 by AnupamaT2404

Hi Rose, I am also facing similar issue. I am using Pega Studio 19.1.2 version. If you have tried above steps, could you please tell me how to update Pega Native Foundation build? Thanks.

Expand or Collapse Left hand task bar on CPM product

Question posted by RUBENV30 on November 12, 2019

We are unable to drag the The CPM Task section "handle" to resize the CPM task section. Attaching image. Is there a hot fix to make it resizable when click in on it or some suggestion to make it resizable? ***Moderator Edit-Vidyaranjan: Updated ...

Pega Customer Service ApplicationUser interfaceProduct enhancements
Reply posted on November 12, 2019 by RUBENV30

Hi Marc CPM Version: 8.1-1817 Pega Version: 8.1.6