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Hello, right now, the command and topic detection is only possible using Pega's text analytics. There's no way to integrate an external API for intent detection. The analytics are tightly integrated into the bot processing mechanism. Amit
I just fixed the issue. For all who are struggling with the same requirement or issue please follow the steps below: 1. First check the Font Embeddability of the custom font that you want to use is set to Editable or Installable. This you can ensure...
Question posted by Priyadharshini.S on August 19, 2019
As mentioned by Philip, even I think that the issue is caused because of the Remote path. Remote path Identify the destination file path. Use appropriate syntax according to the operating system on the FTP server. For example: “D:\\temp\\StaticContent\...
Question posted by Kiran Kumar on November 5, 2019
Difference between classifying a node as " Universal " and not classifying a node as Universal, that is leaving the default setting as " Untyped " in terms of system resource utilisation irrespective of number of server instances.
Hi, what type of KPIs are you looking for? There are a few REST APIs that give status of Queues and Agents from the Chat server. Those APIs are used for the monitoring tools that are provided in the CS Interaction Portal. I don't think there'...
In the search box of Dev studio, search and open the SetCommandOnLoad data transform. The data transform is a part of the Work-Channel-Interaction class. In the actions 2.2 and 2.3, update the values with the action name specified in the chatbot...
Question posted by Connect@Abicom on November 5, 2019
Hello, Can you share the tracer output with us?
Question posted by AshleyD9351 on November 4, 2019
Hi, CPM (Customer Process Manager) is now known as Pega Customer Service (PegaCS). You can find the related release documentation here: https://community.pega.com/knowledgebase/products/customer-service Hope this helps!-Kurt
Currently, nothing is happening on the client-side, no pop-up window or something with a session key as a first start. Currently configured the server-side with stealth activation mode (ctr + Enter).
Hello, There is no native solution today. I have asked to Pega to implement that as an enhancement for a further version. Regards
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