Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
32% (32 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 100
Groups audience: 
Pega Support
Answered

Jenkins is not able to send request to Pega Deployment Manager

Question posted by ParmeetSinghH on June 19, 2019

I am able to connect from Pega Deployment Manager to Jenkins with Build output as success in Jenkins Snapshot below---- ...

Test AutomationPega Deployment Manager
Reply posted on December 6, 2019 by MUTHUKRP

Hi Parmeet, Can you please share the information of incorrect parameter and how it is resolved. We are running into same issue too. Thanks!

Answered

How to calculate DateTime values in report using operator's timezone?

Question posted by DavidH0692 on January 28, 2019

I have a report where I must select cases that were resolved in a specific timeframe I'm using functions like Day of the week of and Difference in days between to compare dates in the required logic, but I see it doesn't take the operator's ...

Application developmentPega Customer Service ApplicationReporting
Reply posted on December 6, 2019 by Charan_Tummala

We have a similar issue, Can you post a screenshot.

Stream node remain in "JOINING_FAILED" status

Question posted by JohanH55 on November 26, 2019

Hi All We have a cluster in Production with one node on the Stream tab of the "Decisioning: Services" landing page remaining in JOINING_FAILED status (see attached screen shot). We traced it to this snippet in the Kafka server.log file:...snip.. ...

Case managementDecision managementPega Customer Decision HubPega Customer Service Application
Reply posted on December 6, 2019 by JohanH55

Hi Abhinav In my very first post I included an extract from that log file. I'm attaching a copy of the latest log file. Regards, Johan

Entity Extraction- Pega NLP

Question posted by Jagdish Makana on August 20, 2019

Hi, I have a requirement for one of my client, where we want to be able to extract multiple list of entities from email. For example below: Hi, Please cancel the policy for below members: 1. Name- John Doe, Policy Number- 323432432 2. Name- Jason Gillespi ...

Decision managementPega Customer Decision HubPega Marketing
Reply posted on December 5, 2019 by AnandhP3

Hi Jagdish, On the latest version IPV can handle multiple request on the single e-mail. https://community.pega.com/knowledgebase/articles/whats-new-pega-platform/trigger-multiple-actions-during-email-intelligent Please check this one. Regards, Anandh

Unable to consume data from Kafka

Question posted by Dileep Kumar Balaga on November 25, 2019

Hi All, Kafka instance created successfully in pega and we are able to send the messages as publisher to a topic in kafak without any issues. At the same time we need to consume the messages as a subscriber for another topic where the messages would poste ...

Decision managementPega Customer Decision HubPega Marketing
Reply posted on December 4, 2019 by Abhinav7Pega

Hi Dileep, Are you able to see any node in decisioning-->infrastructure-->services--->stream. Thanks, Abhinav

Enabling subject analysis of content during email triage

Question posted by StevenY7 on December 3, 2019

Hi, Can someone tell me how to enable Subject analysis of an email using an Email Channel Interface? Rather than just the email content? Article below mentions there is a Enable subject analysis check box within the Configuration tab but i'm not seei ...

Intelligent Virtual Assistant
Reply posted on December 4, 2019 by StevenY7

Thanks Carissa Do you if subject analysis is possible in 7.4 at all? As a workaround i've copied the pySubject into the pyBody before it is analysed by Text Analyzer but obviously would prefer if PRPC could inspect the subject on its own

Answered

PegaCall CTI integration with Avaya AES ecsjtapi.jar version

Question posted by DANISHY1 on November 28, 2019

Hi, We want to reinstall ecsjtapi.jar in our application by removing the older version of the jar from the server. To do this we have already deleted the jar from pr_engineclasses table and also from the temp directory in tomcat. After restarting the serv ...

Conversational channelsPega Customer Service Application
Reply posted on December 3, 2019 by VidyaranjanMod

Thank you for sharing the solution. It helps fellow community users who would come across the same query.