What Motivates You to Participate Here in the PSC?
Reply posted on October 16, 2019 by prasanthkumarPega
Have to marked the option on the interaction rule to push to IH? By the way are you on 7.2.2 version of marketing? Regards Prasanth
Reply posted on October 16, 2019 by mutha1Pega
Hi, Thanks for the response. Please try to configure the locking to Optimistic locking which will avoid opening the service case in new tab rather than in same tab. Regards,
Reply posted on October 15, 2019 by RochwynR
Hi Amit, We are seeing similar behaviour and would just like to confirm the out of box way. All the chat are in the chat device page. The chats get persisted to the interaction only on wrap up. If the agent forgets to wrap up we currently do not see...
Reply posted on October 14, 2019 by RobertoB6828
RuleUsageAgent is truned on an all environments. We do have entries on the table, and recent ones but for all other rule type, activites are not listed at all.
Reply posted on October 14, 2019 by VidyaranjanMod
Hi, Thank you for posting your query in the PSC. This looks like an inactive post and hence, we suggest you create a new post for your query. Click on the Write Post button here. Once created, please reply here with the URL of the new post. You may...