What Motivates You to Participate Here in the PSC?
Reply posted on October 11, 2019 by MGR007
Our client dont want to use PegaCall end-to-end which needs connection to Avaya CTI AES server. Part of HTTP service call from Avaya, i have all information about Call, LogInUserID, User system IP and others, i just want to send pop to user from this...
Reply posted on October 11, 2019 by Naveen.Chakravarthy
can i run WebChat interface on personal edition. As part of https://community.pega.com/knowledgebase/articles/pega-customer-service/web-chatbot this article it is mentioned that customer service framework and chat server is Prerequisites. Is this...
Reply posted on October 11, 2019 by Vikas@MultichannelPega
Channel type parallel flow is present at every stage so that accidentally you don't come across an assignment shape. Remember, conversational cases support Survey (question and answer) shapes, if an assignment is encountered, a system error is...
Reply posted on October 10, 2019 by vigogPega
I tried a few times deleting and recreating email account without any luck. After your last response I created a new email account with a new name and this time everything worked fine (Verification and Save). I guess there's something corrupted in...
Reply posted on October 7, 2019 by YURA4GOLOVKO
@chinn2, My question was about using Skype or MS Teams! Does PEGA have any way to notify customers (e.g. about new tasks or change status) using MS Teams or Skype?
Reply posted on October 7, 2019 by boturPega
I got a response through other channels, its not a popup, but more like a floating Div.