Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
32% (32 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 100
Groups audience: 
Pega Support
Closed

CustomerService For Financial Services compatibility between 07.21 and 07.31

Question posted by ClaudioR on December 27, 2017

Hi, in our environment we have currently installed the strategic application CustomerService For Financial services 07.21 which is referenced by our enterprise application CBEnterprise that is then shared by other applications. App A 01.01.01--> CBEnte ...

Pega Customer Service Application
Reply posted on December 29, 2017 by ClaudioR

Hi Asif, thanks a lot for your clarification; just a final doubt. Probably I am wrong but according to my understanding installing a new framework means adding a new application in the stack (not removing the old one); in our case CustomerServiceForFS...

Closed

Creating an Admin Event for a Field Worker in Pega Field Service

Discussion posted by smitdiPega on December 28, 2017

The attached zip includes a document that describes how to Create an Admin Event for a field worker in the Pega Field Service application. This prevents the dispatcher from creating a work order during a time that the field worker is not available. ***Upd ...

Pega Customer Service Application
Reply posted on December 28, 2017 by Lochan_DVMod

Thank you for sharing this on PSC!  

Closed
Answered

How to call a specific Knowledge Article on click of Icon from CPM service intent screen?

Question posted by Arjunkmb_Incessant on December 26, 2017

Hi Application in use is Pega CS 7.1.4 If i have knowledge articles /Help Site defined under a particular taxonomy. 1. If i have to launch the Help Site (Main Page) on click of an icon in CPM service Intent screen/flow action, How? 2. If i have to launch ...

Pega Customer Service Application
Reply posted on December 28, 2017 by tandsPega

Hi Arjun,   Launching a helpsite on click of an icon from cs is not supported, as you are already logged into Customer service and KMPortal ruleset is not part of CS stack.  For launching helpsite we do have an activity in KMPortal ruleset which is...

Closed

How to simulate/test the offline functionality of Pega Mobile Application

Question posted by Thenuzan on December 15, 2017

I want to test the application created for mobile. Is there any way to simulate/test the offline functionality of that Pega mobile application? Note: Instead of build an application and install into device. **Moderation Team has archived post** This post ...

Application developmentDesigner StudioMobile
Reply posted on December 27, 2017 by Vikas@MultichannelPega

This is not true. You seem to have missed key feature of Client for windows  - 'Offline support'.

Closed

I am trying to secure the SMA by restricting user access which is hosted on IBM web sphere application server

Question posted by VELLANKI on November 7, 2017

I am trying to secure the SMA by restricting user access which is hosted on IBM web sphere application server. Can any one tried before? **Moderation Team has archived post** This post has been archived for educational purposes. Contents and links will no ...

General questionsPega Customer Service ApplicationProduct support
Reply posted on December 27, 2017 by VELLANKI

Hi Brad, Thanks for your reply. We need a solution as follows. Do we have a chance in PEGA to secure the SMA with 'plug n play' kind without deploying the EAR file every time to add/remove a user. We don't need to redeploy the EAR file...

Closed
Answered

PegaCHAT technical queries based on v7.1.3 implementation

Question posted by ParshantS5732 on December 15, 2017

We did a PoC last year to implement PegaCHAT v7.1.3 with PegaCS v7.1.4 on Pega platform v7.1.9. Below is the list of issues identified- 1. DNS script to balance DB load was not working to support HA architecture. 2. Pega chat server was unable to send aut ...

Conversational channelsCo-browsingPega Customer Service ApplicationProduct enhancements
Reply posted on December 26, 2017 by siepsPega

Hello, This is to recap our discussion in the meeting last week: We did a PoC last year to implement PegaCHAT v7.1.3 with PegaCS v7.1.4 on Pega platform v7.1.9. Below is the list of issues identified- 1. DNS script to balance DB load was not working to...

Closed

CPM Updgrade from CPM 6.2 to CPM 7.2.1

Question posted by SumeetS542 on December 12, 2017

As per the CPM Upgrade guide for for CPM 7.2.1, it states that to upgrade CPM, you have to log in to Designer Studio and import the jar file. Are there any scripts available to upgrade CPM from command line? And is there any supporting documentation for i ...

UpgradesPega Customer Service Application
Reply posted on December 19, 2017 by SumeetS542

Thank you, Nick.  However, this link is about applications to be imported from command line.  I am looking at running the upgrade script for CPM 7.2.2 from the command line.  Is it possible?

Closed
Answered

Clear stuck mobile build in Pega 7.3

Question posted by chmimPega on December 10, 2017

The server threw an error while building a custom mobile application (under Channels and Interfaces). The progress bar for the build process is stuck and there is no button to restart the build process. I was expecting to find a record in the pr_data_mobi ...

CustomizationMobile
Reply posted on December 18, 2017 by Asif HasanPega

Thanks for sharing it. Its always learning. As told earlier, I don't have much idea on it. I will research more, if there is any OOTB methodology to rebuilt or this is only the available option to delete the mobile instance and recreating it again...

Closed
Answered

IS there a bug for set attachment category in the Attach content control?

Question posted by okar1Pega on November 29, 2017

I am trying to set a default attachment category as the post below but all categories always come out somehow. our version is 7.2.1 and the setting is also attached? Is there a know issue for this? I saw there is an issue in v7.1.8 but not in v7.2.x ...

MobileUser interface
Reply posted on December 18, 2017 by okar1Pega

Since this is working as a design, I had customized the flow and activity base on the article below. Drag and Drop attachments-Default Category is not set https://pdn.pega.com/support-articles/drag-and-drop-attachments-default-category-not-set Thank...