Community Poll

Posted on July 8, 2019 by MarissaRogers

What Motivates You to Participate Here in the PSC?

Passion to help others
27% (27 votes)
Learn Pega
33% (33 votes)
Participate in Ask the Expert sessions
2% (2 votes)
Get answers to my questions
24% (24 votes)
Get recognized as Participant of the week
5% (5 votes)
Network with Pega professionals
6% (6 votes)
Check out what's new at Pega
4% (4 votes)
Total votes: 101
Groups audience: 
Pega Support

Stream node remain in "JOINING_FAILED" status

Question posted by JohanH55 on November 26, 2019

Hi All We have a cluster in Production with one node on the Stream tab of the "Decisioning: Services" landing page remaining in JOINING_FAILED status (see attached screen shot). We traced it to this snippet in the Kafka server.log file:...snip.. ...

Case managementDecision managementPega Customer Decision HubPega Customer Service Application
Reply posted on December 9, 2019 by JohanH55

SR logged: SR-D67690

Unable to login to Predictive Diagnostic Cloud

Question posted by ABHI1230 on December 6, 2019

Team, When tried to login to PDC, I am getting below message. Can someone tell me what is missing here? I have created a PDN account recently. "Unable to process the SAML WebSSO request: You are not associated with any accounts. Contact PDN administr ...

Pega Predictive Diagnostic Cloud
Reply posted on December 8, 2019 by KevinZheng_GCSPega

Have you followed this link:  https://community.pega.com/knowledgebase/articles/pega-predictive-diagnostic-cloud/getting-started-pega-predictive-diagnostic

Answered

How to calculate DateTime values in report using operator's timezone?

Question posted by DavidH0692 on January 28, 2019

I have a report where I must select cases that were resolved in a specific timeframe I'm using functions like Day of the week of and Difference in days between to compare dates in the required logic, but I see it doesn't take the operator's ...

Application developmentPega Customer Service ApplicationReporting
Reply posted on December 6, 2019 by Charan_Tummala

We have a similar issue, Can you post a screenshot.

Answered

Required field validation need not be fired on backwards flow navigation

Question posted by Ravi Kumar Pisupati on December 2, 2019

Hi Pega Experts, We have the requirement to navigate back from a Tabbed screenflow without checking the mandatory fields validation on the UI screen using Pega V722. For that, we did a small research and we got the below PDN article to resolve this issue. ...

Designer StudioReuse and version managementDeclaratives, decisions, validationMobileUser interface
Reply posted on December 3, 2019 by Ravi Kumar Pisupati

Hi Rett, The issue got resolved with local changes mentioned below though Pega Engineer created a FDBK request(FDBK-64336) for this. An email was sent to you on this as well. Current application behavior: TabbedScreenFlow7 (Harness) => Header ...

is PDC Compatible with PRPC 7.2.2

Question posted by PankajB8476 on December 3, 2019

Hi All, We have PRPC 7.2.2 installed on Tomcat With Orcale. We here need to start Monitoring on PRPC 7.2.2 nodes on PDC. This is to check about the Compatiability of PDC with PRPC 7.2.2 Rgds, Pankaj ***Edited by Moderator: Lochan to add SR tag*** ...

Pega Predictive Diagnostic Cloud
Reply posted on December 3, 2019 by GeedAPega

Please check the below link for additional information related to PDC, https://community.pega.com/knowledgebase/documents/pega-pdc-basics Couple of discussion threads related to PDC and AES, https://community1.pega.com/community/product-support...

Answered

PegaCall CTI integration with Avaya AES ecsjtapi.jar version

Question posted by DANISHY1 on November 28, 2019

Hi, We want to reinstall ecsjtapi.jar in our application by removing the older version of the jar from the server. To do this we have already deleted the jar from pr_engineclasses table and also from the temp directory in tomcat. After restarting the serv ...

Conversational channelsPega Customer Service Application
Reply posted on December 3, 2019 by VidyaranjanMod

Thank you for sharing the solution. It helps fellow community users who would come across the same query.

How can a customer track his service request?

Question posted by KolliparaJ on December 1, 2019

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this. Here, should i add a trackrequest Stage in my casetype or can track request be a seperate c ...

Case managementPega Customer Service Application
Reply posted on December 3, 2019 by MAHI302446

Hi, If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.  

Multi select control does not work in Pega Offline Access Mode

Question posted by maheshsach on November 5, 2019

Hello All, We are trying to achieve Offline Capability for our case type. Below is the scenario: User should be able to create & work on existing cases for a case type. For this we have configured the Access Group and case type to support offline proc ...

MobileOffline SupportUser interface
Reply posted on December 2, 2019 by maheshsach

Hi All, After raising SR we came to know that it is the 'Pega Express App' (downloaded from play store) issue. The app has limited functionality support and it was recommended to build our own custom app for iOS and Andriod.

Customer Service- chat queue questionnaire

Question posted by vigogPega on November 18, 2019

Hello Team, I am working with Customer Service 8.3. I need to create a chat queue and define queue questionnaire. I am following these 2 article from the documentation: https://community.pega.com/knowledgebase/articles/pega-customer-service/step-2-configu ...

Conversational channelsPega Customer Service Application
Reply posted on December 2, 2019 by Amit_PatelPega

Hello, the dropdown is populated using the report definition pxGetRulesByRecordTypeAndClassName with Declare_CAApplicationSettings.PreChatClass as the class name. This basically gets all the Flow rules that are in the class defined by the property...

Changes to Apple SDK support

Question posted by KalyaniK9826 on November 10, 2019

Apple has new guidelines for logging into applications- https://developer.apple.com/news/?id=09122019b- All iOS apps will have to be built with the newest version of iOS SDK by April 2020. For this we should use Pega infinity mobile client, which offers O ...

Mobile
Reply posted on December 2, 2019 by Mateusz PedzierskiPega

While you don't need to worry about the Apple ID login requirement you still need to upgrade to Pega Infinity. Otherwise you'll not be able to publish any update to your app store application after March 2020.